Frequently Asked
Questions

Standard delivery takes 3–7 business days for Europe, and 7–14 business days for international orders. Express shipping options are available at checkout.

Yes! We ship to over 150 countries. Shipping rates and delivery times vary by destination and are calculated at checkout.

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this to track your parcel on our courier's website.

If your order has not yet been dispatched, contact us immediately via the Contact page and we will do our best to update the address.

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached.

Contact us through the Contact page with your order number and reason for return. We will send you a prepaid return label within 1–2 business days.

Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method.

We are sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage and we will send a replacement or full refund immediately.

Absolutely. Every product sold on LUXEVA is 100% genuine. We source directly from brands and verified suppliers, and never deal in counterfeits.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.

Yes. All payments are processed through encrypted, PCI-compliant payment gateways. We never store your card details on our servers.

Orders can be cancelled within 1 hour of placing them. After that, the order may already be in processing. Contact us as soon as possible if you need to cancel.